Shipping
DELIVERY TERMS
The fee per item is calculated by weight and size of the parcel and is specified in the order conformation email sent to the customer. When you buy a larger quantity of articles you receive a discount on shipping. Wholesale customers also receive applicable discounts when purchasing in bulk. We do not charge any extra shipping costs, if size and weight of the article meets the standards specified in the tables of quantity and weight. For buyers from outside the EU borders we can submit required customs and manufacturer's certificates. In case of shipments to Liechtenstein, Norway and Switzerland, the buyer covers the cost of DDU (Delivered Duty Unpaid), ie, all costs of customs clearance shall be borne by the recipient.
Upon receipt of payment into our account we send you the purchased products within 2-5 working days and they should reach you within 1 - 3 working days (depending on the residence of the recipient). Otherwise, please contact us at info@lotex24.net.
The goods ordered
and paid for are collected by the courier from Monday to Friday by
16:30. Please keep this in mind while ordering. All listed shipping
cost is includes statutory VAT.Of course, we offer you the possibility to collect ordered goods personally in our warehouse in lotex24 Sp. z o.o. Zajączek 21A | 68-213 Lipinki Łuzyckie| Fon: 48 (0) 68 / 4 15 68 16 | Fax: 48 (0) 68 / 4 15 67 91 | E-Mail: info@lotex24.net. Please inform us in advance if this form of delivery. If you have a valid Tax Identification Number, then both the value of the goods and the delivery cost is reduced by the Polish VAT. Customers will receive bills from outside the EU without VAT specified. In this case, the applicable customs duties depend on the country and paid by the customer.
Buyer placing an order, undertakes to make payment within 10 days from the date of its submission. lotex24.net reserves the right to cancel an order placed by the buyer if it is not paid within 10 days from the date of its submission.
Every parcel received from us should be open before signing the receipt of delivery for the courier if the parcel is damaged or has traces indicating that it could have been opened. In such case ask the courier to make a protocol of damaged parcel delivery and keep the parcel and its contents to lodge a complaint. All couriers are obliged to help in issuing such protocol. In the event of lack of conformity of the delivered package with the order or damage to the packaging notify lotex24.net by email. The claim will be considered by the shop lotex24.net mmediately. Acceptance of the delivery by the buyer, confirmed by his signature without comments on the waybill will be treated as a confirmation of its compliance with the order.
If at the time of delivery the customer is not present in the place of delivery, the courier will leave the information where and when he can receive the parcel. If the package is not collected within 7 working days, will be returned to the store. Re-dispatch in this case is only possible after re-payment of shipping costs.
