FAQ with a smile
Cheap and quality guarantee, as far as the eye can see. All products in this webshop are cheaper than normal.
"Why is that?""How do they do that?"
"Who are they?"
Questions that keep you awake at night? Or rather questions that you send to us!
"But in this case it comes to my mind ...?"
"Is that really so, because ...?"
"If I do so and so, can I ...?"
E-commerce is so great on one hand - on the other hand terribly annoying. People who cannot speak - can write... "EHJ, you could do it faster ..."
"I did something ..."
"You know what ..."
"What you do not, but ought to know ..."
About 40% of 1500 emails that reach us every day contain the above or similar questions. As a shop operator with multiple investments, we would also like to give you a little to think about. Because at the other end of the e-mail chain are people like you and me looking forward to the incoming questions on various issues. Below you will find most frequently asked questions and answers to them with tongue in cheek - a little suggestive - just to make you smile...
Who is behind lotex24?
No, no - do not worry, it's not the Mafia. lotex24 is operated by the European Lotex companies which operate in many countries, other online shops. Although we will make on
www.lotex24.pl an offer you can
not refuse, we are still considered hell of a robust.Do you deliver at all?
Yes, we do. Depending on the product and effort it takes 2-5 working days. Since the moment we receive your payment. Not since the very moment that you "click" on the website.
Do you deliver abroad?
Yes, we do. Now most of the "foreigners" buy in the web shops abroad where the "foreigners", i.e. Germans in
www.lotex24.de sell. Thus, again
"foreigners" don't buy in the domestic Polish shop www.lotex24.pl. Although I do not
think that I have explained everything by saying the above, I still
hope I did.How can I get my goods quickly?
You shouldn't postpone your payment. The faster you manage the money to us, the faster the goods go off to you.
Are you really the cheapest?
Yes, we are. The internet business has rules. We know them, that's all. See
www.legem.plDo you have currently in stock everything I see in the web shop?
Yes we have. We are professionals. On 365 days a year we have about 365 x 100 different customers buying our products every day - you can calculate that. We also have many, many, many, many suppliers and as many online shops. Therefore, we live every day with constant movement of goods.
Can you really deliver everything I see in the webshop ALWAYS?
Jaaaaaa (no) Many, many, many, many of our suppliers are top quality, but a very small proportion are absolute boneheads, who offer goods they neither have nor can provide. These suppliers can take us in only once. In such absolutely extraordinary case, it could jam the movement for a moment. So stay alert and look out for such a moment and when it comes, instead of sending us some nasty emails - consider yourself lucky as if you have just experiences the eclypse. Whining and complaining will not make anything go faster or smoother and will not solve any problems but may create them. Politeness doesn't hurt. Nice questions are answered nicely - others otherwise.
I already know exactly what I need. What is the fastest way to find the product in the online store?
If there is "Enter a searched term", then it was not programmed, because it looks great in the shop. Type in and click... Whatever comes out is in stock. If nothing, we do not have it.
When will the box in the dimensions ... be available?
Searching is in other words looking for something. Type in your dimensions in the search box in the shop. Nothing? Take a number away. Still nothing? Take one more number away. Nothing found? Then we do not have it. Shall we have it? - Who knows? It's not available at the moment. Come again some time later and check again. Then again and again... Enjoy the site as long as it exists, or till death do us apart.
I see only plastic products - do you sell anything else?
No, we do not. We sell only plastic products. We are going to sell them till we are out of stock or till 23:59 on the day when you've put this daft question. And at 0:00 the next day plastic products will be in stock again. We will keep selling them till 23:59. And at 0:00 the next day they will be in stock again untill they are sold out or till 23:59. And at 0:00 the next day they will be in stock again untill they are sold out or till.... you know....
I have seen a product with you and can not find it anymore?
Bad timing, I would say.
How do I actually spend less?
If you don't buy with us. If you buy elsewhere, you can sometimes really save much. Your time with the postman, for example. Namely, when he never comes to you. Then you have indeed spent less money than with us but on the other hand nobody will come to visit you, because those who sell for less do not send the goods. But it is one way of saving. So you get nothing and need to do nothing later.
Can I have more than 1 piece, for example 1 million pieces for the good price?
Sure you can order it, even 2 billion. There's a price next to the product. You can estimate the payment and make a bank transfer. Anyway, you will not manage to buy our stock out. You just can't.
Is the product offered also available in black and silver, dark-colored, with wings, in the version 425 661 offered at
www.whatevershop.uk
company?Maybe. But not here and not today. Is any part of your question in the product description or have you actually found the product? No? Well, then why asking that silly question? Obviously we don't have it. If we had it, we would have it photographed, described and listed in our shop. Therefore if we hadn't done it, asking us about it in your email is pointless.
Is there a preview of what you will sell next week?
What kind of question is that? No. No. No. There isn't. There hadn't been and there will never be. New products come every day. Every day the staff take photos, write and create. They don't sleep and neither do our numerous suppliers. Visit our sites every day, then you will know our latest offer. Otherwise, you will learn nothing.
Can I buy only if I am registered?
Yes - only then. So do it. It is quick, easy and free, so do it now. Don't wait till you get old. Don't think too long. A few years from now we will not have the same products. And then when you ask us if we still have it, you will have understood the mistake you are making now not getting registered with us and buying it. So just do it. It is safe. Register and buy.
Can I pick up personally the purchased items?
We don't know that. But there is such option. You can come yourself or send someone to do it for you. Your wife, for example. We will offer her coffee... It is your decision. You know your wife best.
Can I order from outside of Poland?
I really do not know where you come from. If you found us, you can also order from there, where you sit. If you are currently somewhere like in the North Korea doing nuclear tests, then we would be glad to ship the goods to you. Of course returns in this particular case would be out of any questions.
Where can I pick up my merchandise?
You can collect the goods at our company in Zajączek. But don't just rush over here as soon as you place your order. Please notify us in an email about your desire to pay us a visit at least a day or so before you intend to do it. You see, we need some time to get everything ready - spread the red carpet, paint the grass greener and last but not least get your order ready. Otherwise, you will stand around here with stupid long face and wait. Is that clear? Yes, no delivery costs if you come youself or send your wife. You just pay por the order. Nothing more.
Do you take our old equipment for disposal? Many Websites do this.
Us? How can one come to such a question? First, we sell only plastic polymers products. We have nothing to do with refrigerators or washing machines. Besides, if they are old or broken, what were we to do with them? Of course, we do not, we haven't and we will not do it. Not for you or anybody, no exceptions! Forget it! Throw away the old rubbish!
Do you have a newsletter?
Yes. And we may send you one or not. Just subscribe
here and
you'll get one when we send it. If you don't subscribe you will surely
get none.If I order on the weekend, when will these orders be delivered?
What do you think I'm doing here? I am an employee in a company. Do you really think I'm spendingSaturday or Sunday in front of my computer and wait for you to make an order? Man, at the weekend I am relaxing at a disco with a beautiful girl. I do not even think of you. So, please - do not ask such questions. The working week begins on Monday and lasts till Friday. Only then I'm all yours...
Do you also sell customer data?
No! Or? Reconsidering it? Actually, no! Unless we find someone willing to pay a real fortune. However I am not able to imagine anyone ready to pay a fortune for your name and address... So rather unlikely. If it happens you will know by the piles of unwanted emails that will flood your account (where no one else writes to - then just be happy and read them all).
I still have quite a lot of technical questions about the product on offer, who should I contact?
So, first of all - certainly not us. Leave us alone. Read again the description. There is really is everything in it. Look at the pictures and try to visualise everything again. Then go to ask Uncle Google and Aunt Wikipedia. Surf a little bit through the forums. They are full of information for everyone on everything. Then go over the photographs and description again and contact Uncle Google and Aunt Wikipedia for a more thorough interview. View all forums again very carefully. Still no answer to your very specific technical question? So at this point I don't think you still believe that we are able to answer your question, when you were not able to find the answer in the whole internet. So don't even bother to ask us - we will not answer it either.
Can you send me the goods on account? I will pay it in 2 weeks after the product is here?
Really? Payment in 2 weeks is great. That's still better than in 3 weeks. And honestly? Online stores do not know more than your e-mail address. We don't know if the name you gave us is yours or maybe one of your hated neighbour's. It may as well be either way. We don't have time or inclination to verify these data. We are too busy searching for new products, managing the shipping of sold goods, writing texts, answering emails e-mails, coffee drinking and going home on time. Especially the last two things require our special commitment. So please don't make us unswer such questions.
Can I have my order packed as a gift?
Sure, we can wrap the plastic box you ordered in gift paper, tie a red robbon and send it to your wife as Valentine's gift. But considering the specific nature of our polymere products, I'd rather take a closer look at you. Would you really make a gift of a plastic box? You would? Ok, fine with me. We are always promoting new ideas. But such things should be discussed before you order, not on reception. Certainly not when you come here to collect your order. Otherwise you will hang around, drinking our coffee and wearing a long face because we are not fast enough. Is that clear?
Will you deliver the purchased goods streight to my appartment?
We?? We are cheap. How would you expect us to do it? Packages are delivered to you by Post or DHL. Where they are delivered - we have no idea, but surely to the address you provided. And whether it is you appartment adress or your work address - it's just the address the courrier has. They also ship pallets. Just drop them on the pavement in front of your house and drive on. How you take it home? - we have no idea. Wer are cheap, we deliver fast and in good condition. What else do u expect? If you are nice and polite to the courrier he will deliver the package to your convenience - it's simple.
I've bought someting and it arrived broken - what should I do?
First - smile. Such things happen. Who does nothing makes no mistakes. Take it easy. Maybe it was you who handled it poorly? Yes, yes - you. The one with two left hands! It's possible!
OK, OK, so it wasn't your fault. Normally we would have a problem. But we don't have it. Just go to
link anf fill out the
little form and send it back to us together with that broken piece of
junk. You will get another good one and we will either refound the cost
of delivery to your bank account or will just send you something else
to cover the difference.Also the second, third, sixth, thirteenth and the sixteenth delivery is broken....?
Now you have qualified yourself among those customers we really hate! If after the second and third time you haven't smashed your head against the wall, we will transfer the refound and consider it done. But if we notice that you do nothing but continuously order and return everything, one day the dispatch worker will brak and delete your login. And there will be no possibility to open a new one. Life can be so cruel sometimes...
I thought you were a reputable company but when I read this.... are you nuts?
Good question. Is the company reputable? Let me think. I start and finish work on time, get my salary and holiday. It seems it is. This doesn't mean that I am. Yes, me. The one who has to answer your questions all day. This is what. I am paid for. Just because you're too lazy to read, you load me with work.
In short, everyone and everything here is reputable and serious except me. But why are you interested in this? Would you like to buy something or meet somebody interesting? Then write to me privately. Give your dimensions, age, phone number and instead of silly question attache your photo. If you are male - then a photo of your wife, daughter or sister. If I call you back, you will be in good company, if not - you are just not my type.
Any more questions?
First look through the online shop. Then go to our website at
www.lotex24.com. Read this FAQ,
our terms and conditions, the claim receipt, the payment conditions,
delivery and shipping costs and all other links in this shop. Then turn
this thing you have about 10 cm above your shoulders and send email
to info[at]lotex24.pl. I usually answer. And when using the
round thing above your shoulders, please do not forget that I am
employed here. So for a reply to your Saturday or Sunday mail
you may wait till Monday or Tuesday. Since I am probably spending a
nice time with my wife... Instead of mailing me, maybe you should take
care of your woman too?Keep buying and leave me alone.
Content Manager
lotex24 Sp.zo.o.
